Common questions
How does setup work?
You choose a plan, message us on WhatsApp, and we confirm which device you will use. We then guide you through setup on that device. Our how it works page walks through each step.
Open the installation guideWhich devices are supported?
We only list devices once we have confirmed them. The current list and minimum requirements are on our devices page. If your device is not listed, ask us before you buy.
View supported devicesHow do I get help before buying?
Message us on WhatsApp at any time. Our team is available 24 hours a day, 7 days a week and can help you pick a plan and check your device.
Contact usHow do I pay, and is it secure?
You only pay after we confirm your plan, devices and price with you on WhatsApp, and we guide you through secure payment there. Every order has a 3 day refund window.
Read the Refund policyHow does billing and renewal work?
The price, billing period and renewal terms for each plan are confirmed before you pay. Please read our Terms for the full detail.
Read the TermsWhat is the cancellation and refund policy?
You can request a refund within 3 days of your order. Message us on WhatsApp before the 3 days end and we will refund you. Full terms are in our Refund policy, and nothing in it limits your statutory rights.
Read the Refund policyIs the service available in my location?
Our service and support are designed for viewers in the United Kingdom.
Where can I read the terms and content rights statement?
Our Terms and our content rights statement are published on the legal pages linked here.
Content rights statement